After upgrading VDA to the latest version, a customer was faced to an issue that no performance and configuration data for the machines was displayed in Director. The machine itself was running fine and the this errors seems to have no impact to any user. 

20160829-Director-error

20160829-Director-error2

 

 

 

 

 

 

 

 

 

While analysing this I found an error in the event log at an effected VM. 

20160829-Director-eventlog

 

 

 

Also if you try to open the perfmon you could see some errors about missing components and counters.

20160829-Director-perfmon

 

 

 

 

 

 

 

To get rid of this try the following command to repair the performance counter

20160829-Director-perfcounter

 

 

 

 

 

If this is not enough then your have to re-register the icaperf.dll and repair the counters again

 

2 Thoughts to “Citrix Director: Cannot retrieve the data. Data source unresponsive or reported an error. View Director server event logs for further information.”

  1. D

    Thanks worked a charm…

  2. Shirish Kasar

    Hi, We got same issue for Windows 2008R2 , I tried above, but no luck so far. Raised call with Citrix and they are suggesting to contact Microsoft.

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